Frequently Asked Questions

Cancellations made more than 48 hours before your reservation receive a full deposit refund. Last-minute cancellations and no-shows forfeit the $10 reservation deposit. See here for more details.

All equipment is inspected and tested between each reservation. We will review any damage with you and photograph the equipment before your booking. Upon return we will inspect and test the gear.

Yes! Changes can be made as long as we have equipment availability. Please contact us directly for assistance.

We accept all major credit cards: American Express, Mastercard, Visa, Discover, JCB, and UnionPay. A credit card must be kept on file for security deposits.

Our deposits and payments are taken securely through our payment provider Stripe. They place an authorization (sometimes referred to as a 'hold') on your credit card. This does not capture payment, or incur interest during this period. Rental fees will be charged at the end of your reservation when gear is returned. The remaining hold (damage deposit) will be released back to your card, so long as the gear is returned in good condition.

You can view our damage policy including full replacement costs here.

Starlink is useful for a variety of purposes. You can enjoy streaming video (Netflix, Youtube, etc.), email, calling, RCS / iMessage, and social media.

Note: Starlink use is subject to our Terms of Service and must not be used for illegal activities or for purposes outside its intended use.